Frequently Asked Questions
How much is delivery and how long does it take?
Delivery charges vary depending on the destination.
For all deliveries within Australia or New Zealand there is a $20 delivery charge.
For all deliveries to the United States or Canada, there is a $30 delivery charge.
For all deliveries to the UK or Ireland, there is a $30 delivery charge.
For all deliveries outside of these specified areas, there is a $40 delivery charge.
For International shipping, we use Express International Couriers which has a 2 to 5 working day delivery time (this may vary depending on the destination). This is a door to door with an online tracking service, requiring a signature on delivery.
For National shipping, all items are sent using TNT Couriers with an Overnight First Class service. This has guaranteed next day delivery (this may vary depending on the destination). This is a door to door with an online tracking service, requiring a signature on delivery.
Shipping is complementary for all replacement items, however, exchanges made to delivery destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply.
If you have any queries in relation to shipping and delivery costs, please email us at firstname.lastname@example.org
There is usually a 2 to 3 week turn around time for most of our made to order, hand finished gowns and accessories. Lead times may vary. Please contact us if you require your order urgently. We will try our best to send your order to you as quickly as possible.
Do you deliver to PO boxes?
As we use a courier company that has a door to door delivery service which requires a signature on delivery when sending items both nationally and Internationally, the courier company will not deliver to PO box addresses.
If using a business address, please provide the name of the business to ensure the package is delivered safely.
Can I track my parcel online?
Once your parcel has been dispatched you will be contacted by one of the JJ team with a tracking number so that you can track the progress online.
Do you ship internationally?
Yes. We ship both Nationally and Internationally using a door-to-door courier service. Please see ‘Delivery’ for more information on delivery charges for specific countries.
What is your returns policy?
We have a returns policy which can be found via this link
Where can I find a JJ stockist?
Our Flagship store can be found in Paddington, Sydney. Tel: (02) 9360 9411. Please email email@example.com for further enquiries regarding alternative stockists that may be available in the near future.
Do I need an appointment?
Yes, we are by appointment only for our Made to Order collection. We do usually book quite a bit in advance, so we would recommend calling our Studio on (02) 9360 9411 to avoid disappointment.
An appointment is not required to view our Trousseau Bridal Collection or Accessories ranges but we would suggest calling the Studio in advance to ensure we have a changing room for you.
How far in advance do I need to book?
Our Studio is open Tuesday through to Saturday. Our first appointment is taken at 9.30am and our last each day is at 4.00pm.
We usually book out on Saturdays at least 3 to 4 weeks in advance. Call the Studio on (02) 9360 9411 to arrange an appointment or to be placed on our cancellation list. For a midweek appointment, we would suggest calling a week in advance to avoid disappointment.
What are your lead times?
We usually have a 6 to 9 month lead-time but this depends on the availability of the laces, beadwork, fabrics and trims.
If your wedding is closer than this, one of our Brand Stylists will be able to go through various options with you.
What is the price range for a JJ gown?
We have a selection of Limited edition gowns currently available, which can be purchased and taken away with you on the day. These hand finished gowns have extremely limited availability, only a few of each style will ever be made. These ‘Trousseau Limited Edition’ gowns start at $985 and go to $2500+.
For a JJ ‘Made to Order’ gown, these gowns start at approximately $2,000 and go to approximately $9,000. Please call our Studio for further enquiries.
Are you Made to Measure?
No. All Johanna Johnson ‘Made to Order’ gowns are entirely ready-to-wear. Our Brand Stylists will be able to take your measurements when you do decide to go ahead with a JJ gown and you will be allocated to an appropriate gown size.
Do you have an alterations service?
We do offer an alterations service for our ‘Made to Order’ gowns. This can include hem and strap adjustments, hand stitching of our bra cups, hook & bustle and a finger-loop. This service is $120p/hr.
This service is not offered for our ‘Trousseau Bridal’, ‘Trousseau Occasion’ and all other JJ collections.
Are the JJ gowns Australian made?
All of Johanna Johnson’s ‘Made to Order’ gowns are made in our Studio based in Paddington, Sydney. Many of our exclusive laces and embellished trims come from Paris and are then hand finished here.
All of our Swarovski embellished accessories and gown are finished by hand, by our master craftsmen here in our Flagship store.
If you have any queries about a specific gown or accessory, please ask us and we’ll be more than happy to discuss our carefully sourced and beautifully crafted gowns and accessories.
How can the veils and accessories be attached to my hair?
All of our hand finished veils and accessories have hand sewn cotton loops so that these pieces can be securely fastened into the hair by using French pins by you or your hair stylist.
Will my JJ accessory match my gown?
Most of our hand finished accessories are hand crafted with Swarovski stones and beading embedded onto Ivory tulle. This tulle is suited to Ivory or White gowns. They can be styled with various gown colours such as Vintage, Steel, Champagne, Magnolia or Latte as the beading itself is the focus rather than the tulle backing. Please contact one of our Brand Stylists if you have any questions regarding the styling of your particular gown.
How do I care for my JJ gown or accessory?
If you wish to keep your gown in perfect condition, choose a highly skilled dry cleaning company which has experience in this specialised area. If your gown has been stained, your chosen dry cleaner should offer specific advice. To ensure the best possible results, we recommend asking the cleaner to contact us directly if they require specific information.
In order for your gown to retain its natural beauty, we suggest that once you have your gown dry cleaned to store it in a safe place out of direct sunlight away from any moisture or high heat.
Please contact us in the Studio if you have further enquiries.
If you have a specific query, please do not hesitate to ask us via email or call the studio to speak to one of our stylists.