Signature JJ Packaging:
Your Johanna Johnson order will first be delicately wrapped in black
tissue paper, then placed in one of our signature black
boxes and elegantly tied with a satin ribbon.
Frequently Asked Questions
How much is delivery and how long does it take?
There is usually a 3 to 4 week turn around time for most of our made to order, hand finished accessories. Lead times may vary. Please contact us if you require your order urgently. We will try our best to send your order to you as quickly as possible.
Delivery charges vary depending on the destination.
For all deliveries within Australia or New Zealand there is a $20 delivery charge.
For all deliveries to the United States or Canada, there is a $30 delivery charge.
For all deliveries to the UK or Ireland, there is a $30 delivery charge.
For all deliveries outside of these specified areas, there is a $40 delivery charge.
For International shipping, all items are sent using an Express delivery service Please allow 2 to 5 working days for delivery (shipping times vary depending on the destination). This is a door to door with an online tracking service, requiring a signature on delivery. All orders made to delivery destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply.
For National shipping, all items are sent using an Express delivery service. Please allow 2 to 5 working days for delivery (shipping times vary depending on the destination). This is a door to door service, requiring a signature on delivery.
Shipping is complementary for all replacement items, however, exchanges made to delivery destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply.
If you have any queries in relation to shipping and delivery costs, please email us at firstname.lastname@example.org
Do you deliver to PO boxes?
As we use a door to door delivery service which requires a signature on delivery when sending items both nationally and Internationally, the carriers will not deliver to PO box addresses.
If using a business address, please provide the name of the business to ensure the package is delivered safely.
Can I track my parcel online?
Once your parcel has been dispatched you will be contacted by one of the JJ team with a tracking number so that you can track the progress online.
Do you ship internationally?
Yes. We ship Internationally using a door-to-door express delivery service.
Deliveries to destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply to these deliveries. Import duties and taxes will be levied once a shipment reaches your country. Payment of import duties and taxes is necessary to release your order from customs on arrival. Please note that you will need to take responsibility for the payment of any import duties in your own country. We are unable to advise on the import and duty rates as these will vary according to the destination.
What is your returns policy?
Click here for more details on our returns policy.
Where can I find a JJ stockist?
Click here for more details on JJ stockists.
How can the veils and accessories be attached to my hair?
All of our hand finished veils and accessories have hand sewn cotton loops so that these pieces can be securely fastened into the hair by using French pins by you or your hair stylist.
How do I care for my JJ gown or accessory?
In order for your hand finished accessory to retain its natural beauty, we suggest that you store it in a safe place out of direct sunlight away from any moisture or high heat.
Please contact the Johanna Johnson head office if you have further enquiries on email@example.com.