Lead times may vary for most of our made to order, hand finished gowns and accessories. Please contact us if you require your order urgently. We will try our best to send your order to you as quickly as possible. All orders are subject to the availability of our limited edition fabrics, laces and hand beaded embellishments.
For National Shipping, all items are sent using couriers or Australia Post with an overnight or express service. This usually has a guaranteed next day delivery (this may vary depending on the destination). This is a door to door with an online tracking service, requiring a signature on delivery.
For more information on International Shipping please see below.
Shipping is complementary for all replacement items, however, exchanges made to delivery destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply.
For more information please contact us on +61 2 9360 9411 or firstname.lastname@example.org. For more information please see our Terms and Conditions.
How much is delivery and how long does it take?
Delivery charges vary depending on the destination.
For all deliveries within Australia or New Zealand there is a $20 delivery charge.
For all deliveries to the United States or Canada, there is a $30 delivery charge.
For all deliveries to the UK or Ireland, there is a $30 delivery charge.
For all deliveries outside of these specified areas there is a $40 delivery charge.
For more information regarding Taxes and Duties please see International Shipping below.
Do you deliver to PO boxes?
As we use a courier company that has a door to door delivery service which requires a signature on delivery when sending items both nationally and Internationally, the courier company will not deliver to PO box addresses. If using a business address, please provide the name of the business to ensure the package is delivered safely.
Can I track my parcel online?
Once your parcel has been dispatched you will be contacted by one of the JJ team with a tracking number so that you can track the progress online.
Do you ship Internationally?
Yes. We ship both Nationally and Internationally using a door-to-door courier service. Please see ‘Delivery’ for more information on delivery charges for specific countries.
For all International shipping, we use couriers, which usually have a 2 to 5 working day delivery time (this may vary depending on the destination). This is a door to door with an online tracking service, requiring a signature on delivery.
Deliveries to destinations outside of Australia are required to be processed for clearance in customs so import duty and taxes will apply to these deliveries. Import duties and taxes will be levied once a shipment reaches your country. Payment of import duties and taxes is necessary to release your order from customs on arrival. Please note that you will need to take responsibility for the payment of any import duties in your own country. We are unable to advise on the import and duty rates as these will vary according to the destination.
If you have any queries in relation to shipping and delivery costs, please email us at email@example.com