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Vintage inspired, art-deco heirloom pieces to suit any occasion.
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A selection of BRIDAL VEILS hand-crafted from the finest French laces, softest silk tulles and intricate embellishments.
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General Terms and Conditions of Use

RETURNS

Johanna Johnson's policy

Due to the delicate, made-to-order nature of our garments and accessories, we do not accept returns for change of mind or for purchases of incorrect sizing. Items which are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.

If an item is faulty, please return it in original packaging within 24 hours of receipt to be refunded. Unfortunately, we cannot accept returns of items which have been used or worn or are damaged or soiled. If we receive items by way of return which are used, worn, damaged, soiled or do not have the Johanna Johnson tags attached (including authenticity cards, garment bags, shoe bags and leather tags), we will not accept the return, the refund will be refused and the item returned to the customer.

Johanna Johnson's Lingerie & Swimwear collection

To ensure the safety and hygiene of our clientele, Johanna Johnson lingerie and swimwear must be tried on with underwear worn underneath. Any protective strips on the lingerie and swimwear garments must remain in place on lingerie and swimwear garments until the sale is final.

Unfortunately, we cannot accept returns of lingerie or swimwear items which are used, worn, damaged, soiled, do not have the Johanna Johnson tags attached or do not have the protective strips in place. If we receive lingerie or swimwear items by way of return which are used, worn, damaged, soiled, do not have the Johanna Johnson tags attached or do not have the protective strips in place, we will not accept the return, the refund will be refused and the item returned to the customer.

Faulty goods and repairs

Due to the delicate, made-to-order nature of our garments and accessories, we do not accept returns for change of mind or for purchases of incorrect sizing. Items which are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.

If an item is faulty, please return it in original packaging within 24 hours of receipt to be refunded.

Our accessories are hand crafted from Parisian embellished laces, Swarovski crystals. They require careful handling to ensure their beauty and longevity. As part of our service, our master craftsman offer to repair missing crystals for up to one month from purchase. Simply bring in your Johanna Johnson accessory and we will have it re-set as quickly as is possible but please note that wait times may vary.

If you would like to return a faulty item, we will accept the item and repair it in the first instance. Until goods are returned to us, they are your responsibility until they reach us. For this reason, you must ensure that you package a return to prevent any damage to the items or boxes. If we are unable to repair the item, we will accept a return of a faulty item and replace the item, in the same size, subject to availability. If we are unable to offer a replacement item, we will accept a return of a faulty item and offer a credit note for the purchase price of the item.

Unfortunately, we are unable to amend or redirect orders once they have been processed.

Colours in our collection

The colours of our gowns, garments, accessories and other products are shown as accurately as possible on our website. We understand, however, that computer monitors vary and we therefore can't guarantee that the colour on your monitor will match the colour of the garment.