Terms

TERMS & CONDITIONS

The Terms & Conditions of using this online store are detailed below.

 

RETURNS & EXCHANGES

We do not accept returns for change of mind or for purchases of incorrect sizing.

For hygienic reasons, we cannot accept returns of lingerie or swimwear items.

Items that are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.

We cannot accept returns of items which have been used or worn or are damaged or soiled. If items returned are used, worn, damaged, soiled or do not have the Johanna Johnson tags attached (including authenticity cards, garment bags, shoe bags and leather tags), we will not accept the return, the refund will be refused and the item returned to you.

We are unable to amend or redirect orders once they have been processed.

 

LEAD TIMES

Please note that lead times can vary, depending on the product’s availability. Should you require your order urgently, please advise us of your preferred delivery date on your order.

Standard lead times of 2-4 weeks apply to our accessories. Longer lead times apply to our made-to-order gowns and luxury lifestyle pieces.

 

SHIPPING

If you wish to return a product, first contact us by emailing onlinestore@johannajohnson.com.

To return a product, post /courier to: JOHANNA JOHNSON, 89 Glenmore Road, Paddington, New South Wales, 2021, Australia.

You are responsible for paying for your own shipping costs for returns.

If you are shipping a Return order valued at $100 AUD or more, you should consider using a trackable shipping service and also purchasing shipping insurance.

We are not responsible if a Return order is lost. We cannot process a Return until the shipped order has been received by us. 

All returned orders (including faults and repairs) must be shipped with the original Johanna Johnson packaging (the original Johanna Johnson box, tags, authenticity cards, garment bags, shoe bags and leather tags) protected with bubble-wrap and a cardboard box.

Shipping costs are non-refundable.

If you receive a refund for an item, the cost of return shipping will be deducted.

Shipping times vary.

We are not responsible for shipping times or lost items once an order leaves Johanna Johnson.

Depending on the destination advised, the time it takes for a product to reach the destination may vary and is not included in the lead time for processing each order.

 

TAXES & DUTIES

You are responsible for providing correct information to Customs.

You are responsible for paying any Customs Fees, Taxes and Duties relevant to your country.

Customs Fees, Taxes and Duties vary from country to country.

 

DELIVERY

Standard lead times of 2-4 weeks apply to our accessories and jewellery collections. Longer lead times apply to our made-to-order gowns and luxury lifestyle pieces.

Lead times vary, depending on the product’s availability. Should you require your order urgently, please make note of your preferred delivery date on your order.

Delivery charges vary depending on the destination.

For International shipping:

All items are sent using an express delivery service.

Shipping times vary depending on the destination.

All orders to delivery destinations outside of Australia are required to be processed for clearance in Customs; therefore import duty and taxes will apply.

Import duties and taxes will be levied once a shipment reaches your country. You are responsible for paying import duties and taxes to release your order from Customs on arrival. You will need to provide accurate information to Customs.

We are unable to advise on the import and duty rates as these will vary depending on the destination.

For National shipping:

All items are sent using an express delivery service.

Shipping times vary depending on the destination.

This is a door-to-door service, requiring a signature on delivery.

Returns and Exchanges made to delivery destinations outside of Australia are required to be processed for clearance in Customs; therefore import duty and taxes will apply.

You are responsible for paying import duties and taxes to for Returns and Exchanges.

We do not deliver to PO box addresses.

If using a business address, please provide the name of the business and any additional information e.g. building name. floor/level, department etc. to ensure the package is delivered safely.

See also “TAXES & DUTIES”.

 

FAULTY GOODS & REPAIRS

Our made-to-order gowns and luxury lifestyle products have been handcrafted in limited edition fabrics at our Sydney Flagship store. Any irregularities in fabric, beading or embroidery are the result of the creation process and are integral to the beauty of this item.  

If an item is believed to be faulty, first contact us by emailing onlinestore@johannajohnson.com within 24 hours of receipt of the item.

After confirmation by Johanna Johnson, please return the item in the original Johanna Johnson packaging by post to: JOHANNA JOHNSON, 89 Glenmore Road, Paddington, New South Wales, 2021, Australia. See also “SHIPPING”.

The item will then be inspected and you will be advised of the outcome via email.

We will accept and repair a faulty item in the first instance.

If we are unable to repair the item, we will accept a return of a faulty item and replace the item, in the same size and color, subject to availability.

If we are unable to offer a replacement item, we will accept a return of a faulty item and offer a credit note for the purchase price of the item.

To complete your return, we require a receipt or proof of purchase.

You are responsible for paying for your own shipping costs for return of faulty goods.

See also “RETURNS & EXCHANGES”.

Our gowns, luxury Lifestyle pieces and accessories are hand-crafted from the finest silks, softest leathers, Parisian embellished laces, and Swarovski and claw-set crystal embellishments. They require careful handling to safeguard their beauty and longevity.

As part of our service, our master craftsmen offer to repair missing crystals for up to one month from date of purchase.

Wait times for this service may vary.

To use this service, post your Johanna Johnson accessory to our Sydney Flagship store at JOHANNA JOHNSON, 89 Glenmore Road, Paddington, New South Wales, 2021, Australia and we will have it re-set.

You are responsible for paying for your own shipping costs for returns of repairs.

 

WRONG ADDRESS & NON-RECEIVED GOODS

If an order is sent back to us by the postal service company—as a result of you not accepting delivery of the order or as a result of the wrong address having been provided to us—we will advise you by email.

You are liable for the shipping fee and you will be charged the shipping fee.

If you advise us of a new or corrected or updated shipping address within 48 hours of our email we will schedule dispatch of the order again and charge you the additional shipping fee, payable before dispatch.

If you do not respond to our email within 48 hours we will hold the order for 1 month from date of our email, awaiting your response.

If you do not respond to our email after 1 month, your order will be cancelled and the purchase price of your order, less shipping, will be credited to you for use on the Johanna Johnson online store. This credit will be valid for 1 year from date of our first email which advised you an order was returned to us as a result of you not accepting delivery of the order or as a result of the wrong address having been provided to us.

 

COLORS

The colors of our products are displayed as accurately as possible on our website. Please be informed that computer monitors vary and therefore we cannot guarantee that the color on your monitor will match the color of the product.

 

COPYRIGHT

All elements and details of the gowns and accessories of the Johanna Johnson are the intellectual property of Johanna Johnson and are protected by law.

Reproduction of the gowns and accessories of Johanna Johnson is strictly prohibited.

 

ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS

By placing an online order through this Johanna Johnson website, you are accepting these Terms & Conditions.

 

Update November 2014

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